riversideca.gov
COVID-19/Coronavirus Update

Information Regarding COVID-19 Coronavirus

Published: 4/9/2021




Please check this page often for updates.


 

 


IRS Get My Payment Portal

The IRS Get My Payment portal is now available online for the (up to) $1200 economic impact payments. You can check your payment status, confirm your payment type, and enter your bank account information if your payment hasn’t already been sent all from the portal.
IRS Get My Payment Portal: https://www.irs.gov/coronavirus/economic-impact-payments

Orders

State Orders & Updates

County Orders

Local orders

RPU Customers  

RPU Customer Service Lobby Hours (Effective March 31, 2021)

Downtown Customer Service Center & Casa Blanca Customer Resource Center
Monday through Friday: 10:00 a.m. – 2:00 p.m. (EXCEPT HOLIDAYS)
Saturday & Sunday: Closed

*Masks will be required and temperature checks will be performed.

Bills may also be paid: online, by phone automated system (951) 782-0330, by 311 mobile application, by mail, or by RPU’s Downtown Customer Service Center or Casa Blanca Customer Resource Center payment drop boxes (No Cash please).

RPU Customer Service & 311 Call Center Phone Hours:
RPU Customer Service team can answer all of your water/electric billing and account questions. 311 Call Center can help answer all of your non-emergency city services questions or requests that may also be submitted on the 311 mobile application.

RPU Customer Service (951) 782-0330
311 Call Center (951) 826-5311
Monday through Friday: 7:00 a.m. – 6:00 p.m. (EXCEPT HOLIDAYS)
Saturday: 8:00 a.m. – 1:00 p.m. (EXCEPT HOLIDAYS)
Sunday: Closed

Appointments Available for RPU Assistance Programs:
Customers can call RPU Customer Service to schedule an appointment. For more information visit RiversidePublicUtilities.com/Assistance.

No utility shut-offs will be undertaken through the duration of the emergency.

For more information related to COVID-19, please visit COVID-19 information page


Struggling to Pay Your Bill? Payment Assistance Programs (SHARE and ERAP) are available. Learn more: https://riversideca.gov/utilities/residents/rebates-assistance.asp

Safe Drinking Water: Per the U.S. Environmental Protection Agency, the COVID-19 virus has not been detected in drinking-water supplies. We remain committed to providing reliable, high-quality and safe drinking water. For more information on RPU's water quality, please visit: https://www.riversideca.gov/press/covid-19-our-water-supply

Other Utilities: Coronavirus Updates

City Facilities & Services

COVID-19 Resources