COVID-19/Coronavirus Update

Information Regarding COVID-19 Coronavirus

Published: 6/5/2020

Please check this page often for updates.

IRS Get My Payment Portal

The IRS Get My Payment portal is now available online for the (up to) $1200 economic impact payments. You can check your payment status, confirm your payment type, and enter your bank account information if your payment hasn’t already been sent all from the portal.
IRS Get My Payment Portal: https://www.irs.gov/coronavirus/economic-impact-payments


State Orders & Updates

County Orders

Local orders

RPU Customers  

311 and Call Center Extended Hours:
RPU Customer Call Center (951) 782-0330
311 Call Center (951) 826-5311
Monday through Friday: 7:00 a.m. – 6:00 p.m.
Saturday: 8:00 a.m. – 3:00 p.m.
Sunday: 8:00 a.m. - 3:00 p.m.

ATTENTION: RPU’s Downtown Customer Payment Center drop box is UNAVAILABLE until further notice.

RPU’s Downtown Customer Payment Center and Casa Blanca Customer Resource Center have a drop box available for payments. No utility shut-offs will be undertaken through the duration of the emergency. Online services will remain available throughout the closure and can be found on the City’s webpage. Bills may be paid: online, by phone (951) 782-0330, by mail or by the 311 mobile application.

Struggling to Pay Your Bill? Payment Assistance Programs (SHARE and ERAP) are available. Learn more: https://riversideca.gov/utilities/residents/rebates-assistance.asp

Safe Drinking Water: Per the U.S. Environmental Protection Agency, the COVID-19 virus has not been detected in drinking-water supplies. We remain committed to providing reliable, high-quality and safe drinking water. For more information on RPU's water quality, please visit: https://www.riversideca.gov/press/covid-19-our-water-supply

Other Utilities: Coronavirus Updates

City Facilities & Services

Due to the unprecedented and fast-changing environment surrounding COVID-19, updates regarding City facilities and events will be made available as soon as possible. Thank you for your patience as we work diligently to keep you informed. 

Additionally, numerous City services may still be available online, by mail, or by phone. Please visit the Online Services website or call 311 for more information.


Development and construction are considered critical infrastructure and remain an essential part of our services during the declared emergency.

Commencing Monday, June 8, 2020, the City of Riverside One Stop Shop will reopen for business with modified working hours and safe practices in place to protect staff and customers as we continue to provide development services throughout the remainder of the historic COVID-19 pandemic.

The hours of operation open to the public will be from 10 am to 2 pm, Monday through Friday, starting June 8, 2020 through June 19, 2020. Commencing on June 22, 2020, the One Stop Shop will be open to the public from 9 am to 4 pm Monday through Friday, except Wednesdays from 10 am to 4 pm. Customers may choose to continue processing permit applications remotely or may visit us at the One Stop Shop located on the third floor of City Hall. 

For customers visiting the One Stop Shop, please note the following conditions to ensure a safe environment for all:

  • Customers must wear appropriate face coverings while visiting City Hall and the One Stop Shop
  • Only one customer (visitor) per project will be permitted in the One Stop Shop lobby to ensure appropriate social distancing
  • A maximum customer limit has been implemented in the One Stop Shop lobby with a designated overflow waiting area outside of the ground floor lobby entrance in the plaza, as needed

Building & Safety Division: Please visit https://riversideca.gov/cedd/building-safety for updates on available services for existing and proposed projects requiring building permits, plan check, and field inspection services.

Planning Division: Please visit https://riversideca.gov/cedd/planning for updates on how to process new and existing land use applications, sign permits, and similar projects electronically.

Fire Prevention Division: Please visit https://riversideca.gov/fire/divisions/prevention for further information regarding the processing of new and existing  fire permits, plan checks and field inspections.

Public Works: Please visit  https://www.riversideca.gov/publicworks/engineering/permits.asp for updates on available services to process grading and construction permits, complete plan checks, process street opening permits and similar public works projects, including field inspection services.

Business Tax Division: Please visit https://riversideca.gov/finance/license.asp for information regarding the submittal and issuance process for new business licenses and the renewal of existing licenses.

Utilities Water Engineering:: Please visit https://riversideca.gov/utilities/developers/water-engineering.asp for updates regarding the processing of water service related project applications,  permits, plan check, and engineering.

For further information, you may contact all the Development Services Departments and Divisions at the One Stop Shop by calling (951) 826-5800 during normal business hours, should you have any questions.

Closed Facilities


COVID-19 Resources